The South Carolina Judicial Department has implemented a state of the art call center system. It enables users to request support through the telephone, email, or self-service web page. The asset tracking/inventory control as well as knowledge base functions are being utilized to leverage the technology and reduce manual processes. SCJD is currently operating a two-tier support system and is in the midst of developing procedures to work directly with existing county call centers/help desks. A real-time Call Center dashboard operates in the SCJD Information Technology Director's office that monitors and displays the current status of the calls, reported trouble tickets, and technicians' workload. This system also performs training registration and notifications. Expansion of this system to integrate and address some SCJD non-IT related functions in Court Administration and Personnel is currently underway.